At Tech Core, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your product, we are here to help. Please review our return and refund policy below:
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging with all accessories and documentation.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at newnycshop@gmail.com or call 910-537-9568 to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Pack the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item: We will provide you with a return shipping label. Affix the label to the package and drop it off at the nearest shipping carrier location.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow a few business days for the refund to be processed and appear in your account, depending on your payment provider's policies.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at newnycshop@gmail.com with your order details and a description of the issue. We will provide instructions for the exchange process.
5. Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
6. Shipping Costs
Return shipping costs will be covered by Tech Core for defective or damaged products. For all other returns, you will be responsible for paying the shipping costs. Shipping costs are non-refundable.
7. Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: newnycshop@gmail.com
Phone: 910-537-9568
Thank you for shopping at Tech Core. We appreciate your business and are committed to providing you with the best possible shopping experience.